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Your order will be invoiced and processed upon receipt. To maximize speed and efficiently, order changes can not be made once your order has been placed. If you pay by Pay Pal you will receive a confirmation email.
Turn Around & Shipping Times
Turn around time is usually 15 business days. This is based on the volume of orders received, not including special promotion/sales. Please expect longer turn around times during the holiday season or sales. Once your order has been shipped, you will receive an email conformation.
Lost, Stolen, or Damaged Packages
We can not be held liable for any lost or stolen packages. We will do our best to work with the carrier and find a fair resolution to all. Damaged packages must be reported to Mailelani Samoa within 48 hours from time of delivery.
Due to the nature of our products, sanitary reasons and the fact that they can not be resold, we do not offer refunds or exchanges.
Mailelani Samoa will not be held liable for any allergic reactions/medical conditions from our products. Our products are made with fresh quality ingredients, but everyone's skin is different and you can never predict if a reaction may occur.
Our lotions have a shelf life of 1 year.
We do not accept cancellations unless there are extenuating circumstances. Please email Mailelani Samoa with any questions or concerns.
We hold your privacy in high regards. We will never share your personal information or data with anyone.
We do not believe in animal testing in any way, shape, or form. Mailelani is a friend to nature committed to sustainable development.